Delivery & Returns
Where do you deliver?
We offer delivery nationwide!!
However, please do note that East Malaysia orders will take up to 3 weeks to arrive as it will be sent using sea parcel. We appreciate your kind patience and understanding and will continue to check if there are any better ways for a faster delivery to shorten the waiting period :)
When can I expect my order to arrive?
As we are currently a small team, we perform shipping in batches, which happens every Sunday! Illustration here:
This means for ready stock items, if you place your order any time during the week starting Saturday up till Friday, we will pack and ship your parcel out by Sunday. You can then expect the parcel to be delivered within 1-4 days from the date it is shipped for orders within Peninsular Malaysia. East Malaysia orders will take up to 3 weeks to arrive from date it is shipped as it will be sent using sea parcel.
However, do let us know if you need the item urgently or want it delivered on a particular date (advance order), and we will try our best to accommodate your request and make sure your recipient receives it on the desired date!
For Pre-order items, you can expect to receive your order according to the same schedule from when the item arrives with us. You can check the estimated arrival date for pre-order items within the respective product page. Please be mindful of the date so as to avoid disappointment as there may be a longer lead time for delivery. Do note that there may be unexpected delivery delays that would impact the estimated arrival date, which will be updated in the respective product pages.
Please note that if you order a preorder item along with ready stock items, it will only be shipped out together after the pre-order item arrives. Kindly only join the pre-order if you're comfortable with the wait.
How do you charge for delivery?
Delivery charges will be calculated at point of checkout. We offer free delivery in Peninsular Malaysia for orders above RM150.
Do you offer next day delivery?
Currently we do not, but if you need it urgently, let us know and we will try our best to accommodate your request.
I’m buying a gift for someone else, can you help me deliver to him/her directly?
Of course! We attach a complimentary card with each purchase. You will be able to personalize your own gift message at checkout, just put your message in the Remarks field. All our gift cards are designed in-house and will be handwritten for an extra personal touch.
How can I get updates on the status of my order?
We will send you a dispatch confirmation via email or SMS together with your postal tracking number. Once the Dispatch Confirmation is sent to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied, or past 2 calendar days once the parcel is confirmed as delivered under the tracking status. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
What is your return policy?
If we have sent you a faulty item, we will replace the item for you immediately. Email us a photo of your item (with the faulty part) together with a short description and your order number to [email protected] and we will exchange your item.
If we have sent you an incorrect item, we will arrange to collect the item from you and exchange it for the correct item. However, the item must be unopened in its original packaging at time of collection. If the item has been opened, we will not be able to refund/ replace the item for you.
Please note that our rattan products are designed and handcrafted with love. Due to the natural materials and hours of craftsmanship, these timeless products sometimes have slight imperfections and can vary in colour consistency due to the natural rattan. This will not be considered as a defect. Feel free to reach out to us if you have any questions or doubt, we will be happy to assist!